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Returns & Refunds
14 Day return period
You're entitled to return your items within 14 Days of receiving the order and receive a full refund.
Please contact us within 14 working days of receiving your items. You will be required to contact us by E-mail so we have it in writing that you require to return the item
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items.
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Medicinal products or services which are either dispensed on prescription or are available free under an NHS arrangement.
Please note, this does not affect your statutory rights.
Items that are no longer required:
All items being returned must be unopened, unused and returned in the original packaging. Items should be returned to us at the buyer’s expense and must be appropriately packaged to be received back in saleable condition. We recommend that items are returned by a recorded or tracked service to ensure that it reached us as we cannot accept responsibility for items that are lost in transit. Please note that items such as insulin pens, stockings and other similar items cannot be returned due to hygiene reasons.
Please note that any original postage costs will not be refunded.
Unfortunately we cannot be liable for any damages incurred during transit. Please ensure the item(s) are properly secured and packaged to reach us in a good condition.
Please also note that if you wish to return a item that is no longer required, a E-mail must be sent to notify us within the 14 days and the order details must be inside the package.
All returns must be sent to TargetGrange LTD, 485-487 Norwood Road, London, SE279DJ.
Items that are damaged faulty, or incorrect
In the unfortunate circumstance that an item you have received is damaged, faulty or different from what you have ordered, we will bear the cost of the return. A pre-paid royal mail returns label will be sent via E-mail for you to send the item back. Please contact by E-mail and we will reply back to you within 24 hours. Please also indicate whether you would prefer a replacement to be sent out whilst sending the incorrect item back or to return the item for a refund. A pre-paid label will be provided for this. Please note that items such as insulin pens, stockings and other similar items cannot be returned due to hygiene reasons.